CareHarmony works comprehensively with providers to deliver value-based care management initiatives for their patients. Our clinicians are driven by their passion for the level of care delivered; experts in assisting patients and caregivers navigate a sometimes-fractured healthcare system and consistently prioritize a high-quality standard so patients may better manage chronic illnesses and improve their Quality of Life.Under the direction of the Lead Triage RN, the triage nurse will be responsible for providing exceptional patient care for all calls after business hours. This includes telephonic triage of complex patients, assisting with psychosocial needs and business initiatives.Responsibilities{{:}}Conduct thorough telephonic assessments with proprietary toolsIdentify and address patient concernsAddress acute clinical concerns with close collaboration with the patient’s providers. Provide telephonic education to patientsParticipate in Innovation team projectsEnsure excellent quality of care provided during on-call and triage interactionsFoster relationships within the team to ensure the CareHarmony culture is positive and supportive

Requirements

Required Skills/Abilities{{:}}Compact/Multistate Licensure required (additional licensures are a plus)Innovative mindset, driven to change how patients manage their healthRobust clinical knowledgeExtensive experience in telephonic triageAbility to quickly determine appropriate level of care based off clinical assessmentAbility to navigate multiple technological platformsExcellent attention to detailExcellent customer service skillsExcellent organizational skillsExcellent verbal and communication skillsExcellent professional presence when dealing with colleagues, clients and patientsAbility to function cohesively within a team
Education and Experience{{:}}Graduate of accredited School of NursingNursing license must be active and in good standingA minimum of five (5) years of professional experience in nursingExperience in Triage required
Remote Requirements{{:}}Must have active high-speed Wi-FiMust have a home office or HIPAA-compliant workspace
Physical RequirementsThis position is sedentary and will require sitting for long periods of timeThis position will require the ability to speak clearly and listen attentively, often by telephone, for an extended period of time The position will require the ability to understand, process, and take thorough notes in real-time on telephone conversations
Schedule{{:}}Part-Time{{:}} Weekend Days – Saturday and Sunday – 6am CST – 7pm CST – 13 hour shifts for 26 hours total every other weekendFull-Time is also available and would require the 2 shifts above in addition to working a night shift weekday each week
Pay{{:}}$25/hr for LPN / $27/hr for RN