This position is work from home, however, the employee must live in one of the following states: Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Illinois, Kansas, Kentucky, Louisiana, Missouri, Mississippi, New Hampshire, Nebraska, Montana, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin.
Schedules are based on a Monday-Friday work week. The following shifts are available8AM-4:30PM EST9AM-5:30PM EST11AM-7:30PM EST
Position Overview: Most people only see their doctors when they’re unwell, face the stress of booking appointments, and endure lengthy waits in crowded waiting rooms. Our Chronic Care Nurses are there to step in for critical moments between visits, such as grappling with medication side effects, assistance with transportation, or helping to distinguish whether the patient should make a trip to the ER, visit an urgent care facility, or wait to speak with their provider.
At Tellihealth, we’ve transformed remote care management to ensure that chronically ill patients are not alone. As a part of the Tellihealth team, our nurses maintain consistent connections with patients over the phone, offer them the guidance they need to navigate their health challenges, and bridge the gaps that traditional healthcare often overlooks.

Key Responsibilities: Engage in regular check-in calls with patients, discuss relevant condition changes, follow up on appointments, and understand new instructions from the patient’s providerManage a caseload between 200 to 250 chronically ill patientsProvide exceptional customer service and support through various communication channels, specifically through phone and emailEnsure timely follow-up by recognizing when additional communication or intervention is required to address ongoing patient issuesDelve into rich conversations and bond with patients, understanding their unique personalities and challengesEstablish and nurture trust with new patients and their familiesAct as a vital link within the patient’s care team by communicating seamlessly with providers and in-office staffGuide patients in prioritizing their health and understanding their conditionsAdvocate for patients, providing answers and addressing medical concerns promptlyUse technology to manage and coordinate careGather resources for continuity of careUtilize Electronic Medical Record (EMR) systems to review patient office visits, liaise with care team members and accurately document actions taken for patientsOther duties as assigned by nursing leadership

Qualifications: Active, unrestricted license LVN, LPN or RN license, requiredGraduate of an accredited LVN, LPN or RN program, required4 years of clinical experience, required2 years of experience working in home health, primary care, or long-term care, requiredMinimum upload speed of 12 mbps and download speed of 20 mbps, requiredAbility to work from home in a HIPAA compliance environment, requiredAbility to effectively interact with patients through various channels (phone, email, chat) to provide exceptional service and supportProficient using Electronic Medical Records (EMR)Excellent verbal and written communication skillsStrong organizational skills with attention to detailAbility to manage multiple priorities simultaneouslyExemplifies Tellihealth’s values: All IN, INtelligence, INnovation and INtegrity